3 Salesforce Administrator Certification – Practice Exam 3 1 / 60 The following updates appear on the Home page Assistant section: (Select 3) Opportunities with overdue tasks Opportunities with no activity in 30 days Leads assigned to you this week Leads assigned to you today Opportunities with no activity in 10 days 2 / 60 ID Field in Record is a globally unique, read-only field, and assigned to every object globally unique, read-write field, and assigned to Standard objects globally unique, read-only field, and assigned to Standard objects 3 / 60 standard Salesforce license currently include 5000 Chatter External licenses. 100 Chatter External licenses 500 Chatter External licenses. 4 / 60 Name Field can be Text field Auto-Number Or Text field Number 5 / 60 Select 3 AppExchange Solutions Unmanaged Packages Silver packages Premium Packages Apps, Flows & Community Templates Managed Packages 6 / 60 Case can have Only 1 'Auto-Response Rules' active at a time Only 2 'Auto-Response Rules' active at a time multiple 'Auto-Response Rules' active at a time 7 / 60 Which of the next options are Report Formats Tabular, Summary, Matrix, and Joined Tabular, Summary, Hierarchical, and Joined Tabular, Summary, Matrix, and Hierarchical 8 / 60 Which Type is not Salesforce Business Processes? Case process Support process Lead process 9 / 60 Each Case Auto-Response Rules can have multiple rule entries. can have one rule entrie. can have maximum of 3 rule entries. 10 / 60 The running instance of a flow is called a ‘flow run’ a ‘flow execution’ a ‘flow interview’ 11 / 60 A Pricebook is a Salesforce object that stores the set of products and their associate prices that stores one product and the associate prices that stores the list of prices 12 / 60 Salesforce supports mass deletion for the following objects records (select 3) Product Opportunity Account Price book Case 13 / 60 Which Chatter-specific licenses are offered by Salesforce? Chatter External, Chatter Free, and Chatter Only Chatter User, Chatter Free, and Chatter Only Chatter External, Chatter Free, and Chatter Internal 14 / 60 True or false, Campaign Member records can be added to Salesforce using Import Wizard? False True 15 / 60 Report data(Records) can be exported in Just in XLS format Just in CSV format CSV or XLS format 16 / 60 How many Custom Opportunity Split Types can be defined? 10 3 6 17 / 60 How Case can be created? Manual Creation, CSV-to-Case, Web-to-Case Manual Creation, Email-to-Case, Web-to-Case Manual Creation, Excel-to-Case, Web-to-Case 18 / 60 Account teams is available in both Salesforce Classic and Lightning Experience only in Lightning Experience only in Salesforce Classic 19 / 60 Which automation Tool can Post to Chatter? Process Builder and Workflow Process Builder and Flows Builder Workflow and Flows Builder 20 / 60 How many duplicate cases can be merged to create a master case record? 2 3 5 21 / 60 Dialer users with the voicemail drop feature can store up to 10 prerecorded voicemail messages. 20 prerecorded voicemail messages. 15 prerecorded voicemail messages 22 / 60 Lightning Sync can be configured to sync contacts and events between Outlook and Salesforce Linkedin and Salesforce Gmail and Salesforce 23 / 60 Reduction Order is used to (Select 3 options) Reduction in order quantity Cancel the order Add new item to the order For the return Change the currency of the total 24 / 60 Deleted records are stored in the Local folder the Recycle Bin the Deleted records folder 25 / 60 Standard Salesforce license include 1,000 Chatter Free licenses 50,000 Chatter Free licenses 5,000 Chatter Free licenses 26 / 60 In a summary report type Up to 10 levels of grouping can be used Up to 3 levels of grouping can be used Up to 5 levels of grouping can be used 27 / 60 The ID field is not displayed on the record detail page, but the ID can be found in the URL can be found in the user records page can be found in the record settings page 28 / 60 Cases can be created from email, web, chat, or phone. email, web, chat, or report. Report, web, chat, or phone. 29 / 60 The ID size is 15-charactercase-sensitive Or 18-charactercase-insensitive Just 15-charactercase-sensitive Just 18-charactercase-insensitive 30 / 60 Custom fields cannot be deleted if they have data they are used in report they are reference in a formula field 31 / 60 True or false, Salesforce records can be viewed from Microsoft Outlook? True False 32 / 60 Which one is NOT data-type for custom field Formula Geolocation Credit-Card information 33 / 60 True or false, Standard fields can be deleted False True 34 / 60 Data Loader can be used to add, update, delete, or export records just add, and update records just export records 35 / 60 Case Feed Item can be marked public or private marked read only or read/write marked view or read/write 36 / 60 Validation rules based on the REGEX formula function can be used to hidden input value concatenate inputs enforce formatting of input 37 / 60 Making fields required is System Validation Rules Object Validation Rules Field Validation Rules 38 / 60 Each Case escalation rule entry can have up to 3 escalation actions 10 escalation actions 5 escalation actions 39 / 60 A flow can be created by in Flows page from app launcher by clicking on the New Flow Button in Flows page in Setup by clicking on the New Flow Button in Flows page from User record page by clicking on the New Flow Button 40 / 60 Which answer is NOT Product Schedules option? A quantity schedule A sale schedule A revenue schedule 41 / 60 Individual calendars can be shared or hidden read-only or public private or public 42 / 60 Select 3 Types of Formula Fields Date Number Text URL Id 43 / 60 Hierarchical Relationships are only available on the User object on the Case object on the Account and Contact objects 44 / 60 A Big Deal Alert can be created from Company informations page the Big Deal Alert page in Setup the Big Deal Alert list page 45 / 60 Case Macro actions include Create user Replace field values Create report 46 / 60 A product record can be added to an Sale, Order item, Order, or Service Contract an Opportunity, Quote, Order, or Service Contract an Account, Contact, Order, or Service Contract 47 / 60 Roll-up summary fields are defined on the master object Not on the child object the child object Not on the master object the master object or the child object 48 / 60 Using Sales Dialer Users can store up to 100 voicemail messages store up to 20 voicemail messages store up to 50 voicemail messages 49 / 60 Using Data Export Service. Export can be scheduled weekly or monthly Daily or weekly Daily or monthly 50 / 60 Which automation Tool can Delete records Workflow Flows Builder Process Builder 51 / 60 Which object records can be added to a campaign as a ‘Member’? Leads, contacts, or accounts User, contacts, or accounts Leads, user, or accounts 52 / 60 Flow interviews can be? (select 2) resumed. deleted paused 53 / 60 Supported Approval Process Actions are (Select 2) Outbound Messages Email Alerts Delete records 54 / 60 True or false, The Mass Transfer tool does NOT support all standard objects True False 55 / 60 In the Case feed, Emails can be sent to customers using the ‘Email’ send action ‘Email’ quick action ‘Email’ button action 56 / 60 Which Case Collaboration tools are available for the Users? select 3 Case Comments Case Builder Case Feed Case Emails Case Screan 57 / 60 A Campaign Member can be related to either a Lead or a User a User or a Contact a Lead or a Contact 58 / 60 In Data Loader Import and Export of records is done via CSV and xlsx files CSV files xlsx files 59 / 60 Which automation Tool can update any record? Process Builder Flows Builder Workflow and Flows Builder 60 / 60 True or false, Custom fields cannot be deleted True False Your score is The average score is 80% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Share this:TwitterFacebook
