3 Salesforce Administrator Certification – Practice Exam 3 1 / 60 Dialer users with the voicemail drop feature can store up to 10 prerecorded voicemail messages. 15 prerecorded voicemail messages 20 prerecorded voicemail messages. 2 / 60 Which automation Tool can Delete records Process Builder Flows Builder Workflow 3 / 60 True or false, Standard fields can be deleted True False 4 / 60 How many duplicate cases can be merged to create a master case record? 2 3 5 5 / 60 Which automation Tool can Post to Chatter? Process Builder and Workflow Workflow and Flows Builder Process Builder and Flows Builder 6 / 60 Roll-up summary fields are defined on the child object Not on the master object the master object Not on the child object the master object or the child object 7 / 60 Supported Approval Process Actions are (Select 2) Delete records Email Alerts Outbound Messages 8 / 60 Select 3 Types of Formula Fields Text Id Number Date URL 9 / 60 Flow interviews can be? (select 2) resumed. paused deleted 10 / 60 Account teams is available in both Salesforce Classic and Lightning Experience only in Lightning Experience only in Salesforce Classic 11 / 60 Report data(Records) can be exported in Just in XLS format Just in CSV format CSV or XLS format 12 / 60 Which automation Tool can update any record? Process Builder Flows Builder Workflow and Flows Builder 13 / 60 Lightning Sync can be configured to sync contacts and events between Outlook and Salesforce Linkedin and Salesforce Gmail and Salesforce 14 / 60 Cases can be created from Report, web, chat, or phone. email, web, chat, or report. email, web, chat, or phone. 15 / 60 True or false, Campaign Member records can be added to Salesforce using Import Wizard? True False 16 / 60 In Data Loader Import and Export of records is done via CSV and xlsx files xlsx files CSV files 17 / 60 In a summary report type Up to 10 levels of grouping can be used Up to 5 levels of grouping can be used Up to 3 levels of grouping can be used 18 / 60 Which object records can be added to a campaign as a ‘Member’? Leads, user, or accounts User, contacts, or accounts Leads, contacts, or accounts 19 / 60 How many Custom Opportunity Split Types can be defined? 6 3 10 20 / 60 Which Chatter-specific licenses are offered by Salesforce? Chatter External, Chatter Free, and Chatter Internal Chatter External, Chatter Free, and Chatter Only Chatter User, Chatter Free, and Chatter Only 21 / 60 A product record can be added to an Account, Contact, Order, or Service Contract an Opportunity, Quote, Order, or Service Contract an Sale, Order item, Order, or Service Contract 22 / 60 Which answer is NOT Product Schedules option? A revenue schedule A sale schedule A quantity schedule 23 / 60 Custom fields cannot be deleted if they are reference in a formula field they are used in report they have data 24 / 60 A flow can be created by in Flows page from User record page by clicking on the New Flow Button in Flows page in Setup by clicking on the New Flow Button in Flows page from app launcher by clicking on the New Flow Button 25 / 60 True or false, The Mass Transfer tool does NOT support all standard objects True False 26 / 60 Making fields required is Object Validation Rules Field Validation Rules System Validation Rules 27 / 60 The ID field is not displayed on the record detail page, but the ID can be found in the user records page can be found in the record settings page can be found in the URL 28 / 60 The ID size is 15-charactercase-sensitive Or 18-charactercase-insensitive Just 18-charactercase-insensitive Just 15-charactercase-sensitive 29 / 60 Which of the next options are Report Formats Tabular, Summary, Matrix, and Hierarchical Tabular, Summary, Matrix, and Joined Tabular, Summary, Hierarchical, and Joined 30 / 60 Case can have Only 1 'Auto-Response Rules' active at a time multiple 'Auto-Response Rules' active at a time Only 2 'Auto-Response Rules' active at a time 31 / 60 Case Macro actions include Create report Replace field values Create user 32 / 60 Each Case Auto-Response Rules can have maximum of 3 rule entries. can have multiple rule entries. can have one rule entrie. 33 / 60 Which one is NOT data-type for custom field Geolocation Credit-Card information Formula 34 / 60 A Campaign Member can be related to either a User or a Contact a Lead or a Contact a Lead or a User 35 / 60 The running instance of a flow is called a ‘flow run’ a ‘flow execution’ a ‘flow interview’ 36 / 60 Reduction Order is used to (Select 3 options) Reduction in order quantity Cancel the order Add new item to the order Change the currency of the total For the return 37 / 60 Case Feed Item can be marked public or private marked read only or read/write marked view or read/write 38 / 60 Validation rules based on the REGEX formula function can be used to enforce formatting of input hidden input value concatenate inputs 39 / 60 Name Field can be Number Text field Auto-Number Or Text field 40 / 60 Which Case Collaboration tools are available for the Users? select 3 Case Comments Case Builder Case Screan Case Feed Case Emails 41 / 60 The following updates appear on the Home page Assistant section: (Select 3) Leads assigned to you this week Opportunities with no activity in 30 days Leads assigned to you today Opportunities with overdue tasks Opportunities with no activity in 10 days 42 / 60 Salesforce supports mass deletion for the following objects records (select 3) Product Price book Case Account Opportunity 43 / 60 Deleted records are stored in the Local folder the Deleted records folder the Recycle Bin 44 / 60 A Pricebook is a Salesforce object that stores the set of products and their associate prices that stores one product and the associate prices that stores the list of prices 45 / 60 Each Case escalation rule entry can have up to 3 escalation actions 10 escalation actions 5 escalation actions 46 / 60 A Big Deal Alert can be created from Company informations page the Big Deal Alert list page the Big Deal Alert page in Setup 47 / 60 Using Data Export Service. Export can be scheduled weekly or monthly Daily or monthly Daily or weekly 48 / 60 Standard Salesforce license include 5,000 Chatter Free licenses 1,000 Chatter Free licenses 50,000 Chatter Free licenses 49 / 60 True or false, Custom fields cannot be deleted True False 50 / 60 True or false, Salesforce records can be viewed from Microsoft Outlook? True False 51 / 60 Select 3 AppExchange Solutions Silver packages Apps, Flows & Community Templates Premium Packages Unmanaged Packages Managed Packages 52 / 60 Individual calendars can be shared or hidden private or public read-only or public 53 / 60 ID Field in Record is a globally unique, read-only field, and assigned to every object globally unique, read-write field, and assigned to Standard objects globally unique, read-only field, and assigned to Standard objects 54 / 60 How Case can be created? Manual Creation, CSV-to-Case, Web-to-Case Manual Creation, Excel-to-Case, Web-to-Case Manual Creation, Email-to-Case, Web-to-Case 55 / 60 Using Sales Dialer Users can store up to 20 voicemail messages store up to 100 voicemail messages store up to 50 voicemail messages 56 / 60 In the Case feed, Emails can be sent to customers using the ‘Email’ send action ‘Email’ button action ‘Email’ quick action 57 / 60 Hierarchical Relationships are only available on the Account and Contact objects on the User object on the Case object 58 / 60 Which Type is not Salesforce Business Processes? Case process Lead process Support process 59 / 60 standard Salesforce license currently include 500 Chatter External licenses. 100 Chatter External licenses 5000 Chatter External licenses. 60 / 60 Data Loader can be used to just export records add, update, delete, or export records just add, and update records Your score is The average score is 80% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Share this:TwitterFacebook
