3 Salesforce Administrator Certification – Practice Exam 3 1 / 60 Which Type is not Salesforce Business Processes? Support process Case process Lead process 2 / 60 Case Feed Item can be marked public or private marked read only or read/write marked view or read/write 3 / 60 Case Macro actions include Create report Replace field values Create user 4 / 60 In Data Loader Import and Export of records is done via CSV files CSV and xlsx files xlsx files 5 / 60 Which object records can be added to a campaign as a ‘Member’? User, contacts, or accounts Leads, contacts, or accounts Leads, user, or accounts 6 / 60 Name Field can be Text field Number Auto-Number Or Text field 7 / 60 The ID size is Just 18-charactercase-insensitive Just 15-charactercase-sensitive 15-charactercase-sensitive Or 18-charactercase-insensitive 8 / 60 Individual calendars can be read-only or public private or public shared or hidden 9 / 60 Which of the next options are Report Formats Tabular, Summary, Matrix, and Hierarchical Tabular, Summary, Matrix, and Joined Tabular, Summary, Hierarchical, and Joined 10 / 60 Which Case Collaboration tools are available for the Users? select 3 Case Screan Case Emails Case Builder Case Comments Case Feed 11 / 60 Which automation Tool can Delete records Workflow Process Builder Flows Builder 12 / 60 True or false, The Mass Transfer tool does NOT support all standard objects True False 13 / 60 Hierarchical Relationships are only available on the User object on the Case object on the Account and Contact objects 14 / 60 Using Data Export Service. Export can be scheduled weekly or monthly Daily or weekly Daily or monthly 15 / 60 Each Case Auto-Response Rules can have one rule entrie. can have multiple rule entries. can have maximum of 3 rule entries. 16 / 60 How many duplicate cases can be merged to create a master case record? 3 5 2 17 / 60 In a summary report type Up to 3 levels of grouping can be used Up to 10 levels of grouping can be used Up to 5 levels of grouping can be used 18 / 60 Roll-up summary fields are defined on the master object Not on the child object the master object or the child object the child object Not on the master object 19 / 60 The following updates appear on the Home page Assistant section: (Select 3) Leads assigned to you this week Opportunities with overdue tasks Opportunities with no activity in 10 days Leads assigned to you today Opportunities with no activity in 30 days 20 / 60 Select 3 AppExchange Solutions Premium Packages Apps, Flows & Community Templates Unmanaged Packages Silver packages Managed Packages 21 / 60 Data Loader can be used to just export records just add, and update records add, update, delete, or export records 22 / 60 How Case can be created? Manual Creation, CSV-to-Case, Web-to-Case Manual Creation, Email-to-Case, Web-to-Case Manual Creation, Excel-to-Case, Web-to-Case 23 / 60 Each Case escalation rule entry can have up to 3 escalation actions 10 escalation actions 5 escalation actions 24 / 60 ID Field in Record is a globally unique, read-only field, and assigned to Standard objects globally unique, read-only field, and assigned to every object globally unique, read-write field, and assigned to Standard objects 25 / 60 In the Case feed, Emails can be sent to customers using the ‘Email’ send action ‘Email’ quick action ‘Email’ button action 26 / 60 Which Chatter-specific licenses are offered by Salesforce? Chatter External, Chatter Free, and Chatter Internal Chatter User, Chatter Free, and Chatter Only Chatter External, Chatter Free, and Chatter Only 27 / 60 Which answer is NOT Product Schedules option? A revenue schedule A sale schedule A quantity schedule 28 / 60 Which one is NOT data-type for custom field Geolocation Credit-Card information Formula 29 / 60 Lightning Sync can be configured to sync contacts and events between Gmail and Salesforce Linkedin and Salesforce Outlook and Salesforce 30 / 60 Reduction Order is used to (Select 3 options) Cancel the order Add new item to the order Change the currency of the total Reduction in order quantity For the return 31 / 60 Using Sales Dialer Users can store up to 20 voicemail messages store up to 100 voicemail messages store up to 50 voicemail messages 32 / 60 Deleted records are stored in the Recycle Bin the Deleted records folder the Local folder 33 / 60 Flow interviews can be? (select 2) resumed. deleted paused 34 / 60 A product record can be added to an Opportunity, Quote, Order, or Service Contract an Account, Contact, Order, or Service Contract an Sale, Order item, Order, or Service Contract 35 / 60 Select 3 Types of Formula Fields Text URL Date Number Id 36 / 60 Making fields required is System Validation Rules Field Validation Rules Object Validation Rules 37 / 60 The running instance of a flow is called a ‘flow execution’ a ‘flow run’ a ‘flow interview’ 38 / 60 Which automation Tool can update any record? Flows Builder Process Builder Workflow and Flows Builder 39 / 60 A Big Deal Alert can be created from Company informations page the Big Deal Alert page in Setup the Big Deal Alert list page 40 / 60 Cases can be created from email, web, chat, or report. Report, web, chat, or phone. email, web, chat, or phone. 41 / 60 True or false, Standard fields can be deleted True False 42 / 60 True or false, Custom fields cannot be deleted False True 43 / 60 Dialer users with the voicemail drop feature can store up to 15 prerecorded voicemail messages 10 prerecorded voicemail messages. 20 prerecorded voicemail messages. 44 / 60 Supported Approval Process Actions are (Select 2) Email Alerts Outbound Messages Delete records 45 / 60 Account teams is available only in Lightning Experience in both Salesforce Classic and Lightning Experience only in Salesforce Classic 46 / 60 How many Custom Opportunity Split Types can be defined? 6 10 3 47 / 60 Report data(Records) can be exported in Just in CSV format CSV or XLS format Just in XLS format 48 / 60 True or false, Salesforce records can be viewed from Microsoft Outlook? False True 49 / 60 Custom fields cannot be deleted if they have data they are used in report they are reference in a formula field 50 / 60 Which automation Tool can Post to Chatter? Workflow and Flows Builder Process Builder and Workflow Process Builder and Flows Builder 51 / 60 Salesforce supports mass deletion for the following objects records (select 3) Account Product Price book Opportunity Case 52 / 60 standard Salesforce license currently include 500 Chatter External licenses. 5000 Chatter External licenses. 100 Chatter External licenses 53 / 60 A Campaign Member can be related to either a User or a Contact a Lead or a User a Lead or a Contact 54 / 60 True or false, Campaign Member records can be added to Salesforce using Import Wizard? False True 55 / 60 A Pricebook is a Salesforce object that stores the list of prices that stores the set of products and their associate prices that stores one product and the associate prices 56 / 60 Case can have Only 2 'Auto-Response Rules' active at a time multiple 'Auto-Response Rules' active at a time Only 1 'Auto-Response Rules' active at a time 57 / 60 A flow can be created by in Flows page from User record page by clicking on the New Flow Button in Flows page from app launcher by clicking on the New Flow Button in Flows page in Setup by clicking on the New Flow Button 58 / 60 Standard Salesforce license include 50,000 Chatter Free licenses 5,000 Chatter Free licenses 1,000 Chatter Free licenses 59 / 60 Validation rules based on the REGEX formula function can be used to hidden input value enforce formatting of input concatenate inputs 60 / 60 The ID field is not displayed on the record detail page, but the ID can be found in the user records page can be found in the record settings page can be found in the URL Your score is The average score is 80% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Share this:TwitterFacebook
