3 Salesforce Administrator Certification – Practice Exam 3 1 / 60 The ID field is not displayed on the record detail page, but the ID can be found in the URL can be found in the record settings page can be found in the user records page 2 / 60 In the Case feed, Emails can be sent to customers using the ‘Email’ button action ‘Email’ quick action ‘Email’ send action 3 / 60 Name Field can be Number Auto-Number Or Text field Text field 4 / 60 Report data(Records) can be exported in Just in CSV format Just in XLS format CSV or XLS format 5 / 60 Supported Approval Process Actions are (Select 2) Delete records Outbound Messages Email Alerts 6 / 60 Which Chatter-specific licenses are offered by Salesforce? Chatter External, Chatter Free, and Chatter Internal Chatter User, Chatter Free, and Chatter Only Chatter External, Chatter Free, and Chatter Only 7 / 60 The running instance of a flow is called a ‘flow execution’ a ‘flow interview’ a ‘flow run’ 8 / 60 A flow can be created by in Flows page in Setup by clicking on the New Flow Button in Flows page from User record page by clicking on the New Flow Button in Flows page from app launcher by clicking on the New Flow Button 9 / 60 Making fields required is Object Validation Rules Field Validation Rules System Validation Rules 10 / 60 In Data Loader Import and Export of records is done via CSV and xlsx files CSV files xlsx files 11 / 60 True or false, Campaign Member records can be added to Salesforce using Import Wizard? False True 12 / 60 True or false, The Mass Transfer tool does NOT support all standard objects False True 13 / 60 Which object records can be added to a campaign as a ‘Member’? Leads, contacts, or accounts Leads, user, or accounts User, contacts, or accounts 14 / 60 Using Data Export Service. Export can be scheduled Daily or weekly Daily or monthly weekly or monthly 15 / 60 ID Field in Record is a globally unique, read-write field, and assigned to Standard objects globally unique, read-only field, and assigned to Standard objects globally unique, read-only field, and assigned to every object 16 / 60 Select 3 AppExchange Solutions Managed Packages Premium Packages Apps, Flows & Community Templates Unmanaged Packages Silver packages 17 / 60 Using Sales Dialer Users can store up to 20 voicemail messages store up to 50 voicemail messages store up to 100 voicemail messages 18 / 60 Case can have multiple 'Auto-Response Rules' active at a time Only 1 'Auto-Response Rules' active at a time Only 2 'Auto-Response Rules' active at a time 19 / 60 Which automation Tool can Post to Chatter? Process Builder and Workflow Process Builder and Flows Builder Workflow and Flows Builder 20 / 60 The following updates appear on the Home page Assistant section: (Select 3) Leads assigned to you this week Opportunities with overdue tasks Opportunities with no activity in 30 days Leads assigned to you today Opportunities with no activity in 10 days 21 / 60 Case Feed Item can be marked public or private marked read only or read/write marked view or read/write 22 / 60 Validation rules based on the REGEX formula function can be used to hidden input value concatenate inputs enforce formatting of input 23 / 60 Select 3 Types of Formula Fields Number Text URL Date Id 24 / 60 The ID size is Just 18-charactercase-insensitive Just 15-charactercase-sensitive 15-charactercase-sensitive Or 18-charactercase-insensitive 25 / 60 True or false, Custom fields cannot be deleted False True 26 / 60 How many duplicate cases can be merged to create a master case record? 3 2 5 27 / 60 True or false, Standard fields can be deleted False True 28 / 60 True or false, Salesforce records can be viewed from Microsoft Outlook? False True 29 / 60 A Pricebook is a Salesforce object that stores the list of prices that stores one product and the associate prices that stores the set of products and their associate prices 30 / 60 standard Salesforce license currently include 5000 Chatter External licenses. 500 Chatter External licenses. 100 Chatter External licenses 31 / 60 Hierarchical Relationships are only available on the Account and Contact objects on the Case object on the User object 32 / 60 Custom fields cannot be deleted if they are reference in a formula field they have data they are used in report 33 / 60 Lightning Sync can be configured to sync contacts and events between Linkedin and Salesforce Outlook and Salesforce Gmail and Salesforce 34 / 60 A product record can be added to an Sale, Order item, Order, or Service Contract an Opportunity, Quote, Order, or Service Contract an Account, Contact, Order, or Service Contract 35 / 60 Each Case Auto-Response Rules can have one rule entrie. can have maximum of 3 rule entries. can have multiple rule entries. 36 / 60 Salesforce supports mass deletion for the following objects records (select 3) Opportunity Price book Case Account Product 37 / 60 Which one is NOT data-type for custom field Credit-Card information Geolocation Formula 38 / 60 How many Custom Opportunity Split Types can be defined? 3 6 10 39 / 60 Each Case escalation rule entry can have up to 10 escalation actions 5 escalation actions 3 escalation actions 40 / 60 In a summary report type Up to 3 levels of grouping can be used Up to 10 levels of grouping can be used Up to 5 levels of grouping can be used 41 / 60 How Case can be created? Manual Creation, Email-to-Case, Web-to-Case Manual Creation, CSV-to-Case, Web-to-Case Manual Creation, Excel-to-Case, Web-to-Case 42 / 60 Which answer is NOT Product Schedules option? A quantity schedule A revenue schedule A sale schedule 43 / 60 Case Macro actions include Replace field values Create user Create report 44 / 60 Which Type is not Salesforce Business Processes? Support process Lead process Case process 45 / 60 Dialer users with the voicemail drop feature can store up to 10 prerecorded voicemail messages. 20 prerecorded voicemail messages. 15 prerecorded voicemail messages 46 / 60 Which Case Collaboration tools are available for the Users? select 3 Case Emails Case Feed Case Comments Case Screan Case Builder 47 / 60 Flow interviews can be? (select 2) paused resumed. deleted 48 / 60 Account teams is available only in Lightning Experience only in Salesforce Classic in both Salesforce Classic and Lightning Experience 49 / 60 A Campaign Member can be related to either a Lead or a User a User or a Contact a Lead or a Contact 50 / 60 Data Loader can be used to just export records just add, and update records add, update, delete, or export records 51 / 60 Reduction Order is used to (Select 3 options) Change the currency of the total Add new item to the order Reduction in order quantity Cancel the order For the return 52 / 60 A Big Deal Alert can be created from Company informations page the Big Deal Alert page in Setup the Big Deal Alert list page 53 / 60 Individual calendars can be private or public read-only or public shared or hidden 54 / 60 Which of the next options are Report Formats Tabular, Summary, Matrix, and Joined Tabular, Summary, Hierarchical, and Joined Tabular, Summary, Matrix, and Hierarchical 55 / 60 Standard Salesforce license include 1,000 Chatter Free licenses 50,000 Chatter Free licenses 5,000 Chatter Free licenses 56 / 60 Which automation Tool can update any record? Workflow and Flows Builder Flows Builder Process Builder 57 / 60 Deleted records are stored in the Recycle Bin the Deleted records folder the Local folder 58 / 60 Roll-up summary fields are defined on the child object Not on the master object the master object Not on the child object the master object or the child object 59 / 60 Cases can be created from Report, web, chat, or phone. email, web, chat, or report. email, web, chat, or phone. 60 / 60 Which automation Tool can Delete records Flows Builder Process Builder Workflow Your score is The average score is 80% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Share this:TwitterFacebook
