3 Salesforce Administrator Certification – Practice Exam 3 1 / 60 Which automation Tool can update any record? Workflow and Flows Builder Process Builder Flows Builder 2 / 60 Select 3 AppExchange Solutions Managed Packages Premium Packages Unmanaged Packages Apps, Flows & Community Templates Silver packages 3 / 60 The ID size is Just 15-charactercase-sensitive Just 18-charactercase-insensitive 15-charactercase-sensitive Or 18-charactercase-insensitive 4 / 60 Which automation Tool can Delete records Workflow Flows Builder Process Builder 5 / 60 A flow can be created by in Flows page from User record page by clicking on the New Flow Button in Flows page from app launcher by clicking on the New Flow Button in Flows page in Setup by clicking on the New Flow Button 6 / 60 True or false, Campaign Member records can be added to Salesforce using Import Wizard? True False 7 / 60 Case Feed Item can be marked read only or read/write marked public or private marked view or read/write 8 / 60 Roll-up summary fields are defined on the child object Not on the master object the master object or the child object the master object Not on the child object 9 / 60 Each Case Auto-Response Rules can have multiple rule entries. can have maximum of 3 rule entries. can have one rule entrie. 10 / 60 In the Case feed, Emails can be sent to customers using the ‘Email’ quick action ‘Email’ button action ‘Email’ send action 11 / 60 Cases can be created from email, web, chat, or report. email, web, chat, or phone. Report, web, chat, or phone. 12 / 60 Which answer is NOT Product Schedules option? A revenue schedule A quantity schedule A sale schedule 13 / 60 Which automation Tool can Post to Chatter? Process Builder and Flows Builder Process Builder and Workflow Workflow and Flows Builder 14 / 60 standard Salesforce license currently include 500 Chatter External licenses. 5000 Chatter External licenses. 100 Chatter External licenses 15 / 60 Reduction Order is used to (Select 3 options) Change the currency of the total Cancel the order Add new item to the order Reduction in order quantity For the return 16 / 60 Flow interviews can be? (select 2) paused deleted resumed. 17 / 60 Making fields required is Field Validation Rules System Validation Rules Object Validation Rules 18 / 60 Which object records can be added to a campaign as a ‘Member’? User, contacts, or accounts Leads, contacts, or accounts Leads, user, or accounts 19 / 60 Select 3 Types of Formula Fields Date Text Number Id URL 20 / 60 The ID field is not displayed on the record detail page, but the ID can be found in the user records page can be found in the URL can be found in the record settings page 21 / 60 True or false, The Mass Transfer tool does NOT support all standard objects True False 22 / 60 A Campaign Member can be related to either a User or a Contact a Lead or a Contact a Lead or a User 23 / 60 Which Chatter-specific licenses are offered by Salesforce? Chatter External, Chatter Free, and Chatter Internal Chatter User, Chatter Free, and Chatter Only Chatter External, Chatter Free, and Chatter Only 24 / 60 True or false, Standard fields can be deleted False True 25 / 60 Standard Salesforce license include 1,000 Chatter Free licenses 5,000 Chatter Free licenses 50,000 Chatter Free licenses 26 / 60 In a summary report type Up to 5 levels of grouping can be used Up to 10 levels of grouping can be used Up to 3 levels of grouping can be used 27 / 60 Data Loader can be used to just add, and update records just export records add, update, delete, or export records 28 / 60 True or false, Salesforce records can be viewed from Microsoft Outlook? True False 29 / 60 The running instance of a flow is called a ‘flow interview’ a ‘flow execution’ a ‘flow run’ 30 / 60 How many duplicate cases can be merged to create a master case record? 3 2 5 31 / 60 ID Field in Record is a globally unique, read-only field, and assigned to Standard objects globally unique, read-write field, and assigned to Standard objects globally unique, read-only field, and assigned to every object 32 / 60 Dialer users with the voicemail drop feature can store up to 10 prerecorded voicemail messages. 15 prerecorded voicemail messages 20 prerecorded voicemail messages. 33 / 60 Which one is NOT data-type for custom field Geolocation Credit-Card information Formula 34 / 60 Report data(Records) can be exported in Just in CSV format Just in XLS format CSV or XLS format 35 / 60 Custom fields cannot be deleted if they have data they are reference in a formula field they are used in report 36 / 60 How many Custom Opportunity Split Types can be defined? 10 6 3 37 / 60 Using Sales Dialer Users can store up to 50 voicemail messages store up to 20 voicemail messages store up to 100 voicemail messages 38 / 60 Which of the next options are Report Formats Tabular, Summary, Hierarchical, and Joined Tabular, Summary, Matrix, and Hierarchical Tabular, Summary, Matrix, and Joined 39 / 60 Which Case Collaboration tools are available for the Users? select 3 Case Builder Case Comments Case Feed Case Screan Case Emails 40 / 60 A Big Deal Alert can be created from the Big Deal Alert list page the Big Deal Alert page in Setup Company informations page 41 / 60 Validation rules based on the REGEX formula function can be used to hidden input value concatenate inputs enforce formatting of input 42 / 60 Case can have multiple 'Auto-Response Rules' active at a time Only 1 'Auto-Response Rules' active at a time Only 2 'Auto-Response Rules' active at a time 43 / 60 The following updates appear on the Home page Assistant section: (Select 3) Opportunities with overdue tasks Leads assigned to you today Opportunities with no activity in 10 days Leads assigned to you this week Opportunities with no activity in 30 days 44 / 60 Account teams is available only in Lightning Experience only in Salesforce Classic in both Salesforce Classic and Lightning Experience 45 / 60 Lightning Sync can be configured to sync contacts and events between Outlook and Salesforce Gmail and Salesforce Linkedin and Salesforce 46 / 60 A Pricebook is a Salesforce object that stores the list of prices that stores one product and the associate prices that stores the set of products and their associate prices 47 / 60 Which Type is not Salesforce Business Processes? Lead process Case process Support process 48 / 60 Name Field can be Text field Auto-Number Or Text field Number 49 / 60 True or false, Custom fields cannot be deleted False True 50 / 60 Case Macro actions include Create user Replace field values Create report 51 / 60 A product record can be added to an Account, Contact, Order, or Service Contract an Sale, Order item, Order, or Service Contract an Opportunity, Quote, Order, or Service Contract 52 / 60 How Case can be created? Manual Creation, Excel-to-Case, Web-to-Case Manual Creation, CSV-to-Case, Web-to-Case Manual Creation, Email-to-Case, Web-to-Case 53 / 60 Individual calendars can be read-only or public shared or hidden private or public 54 / 60 Deleted records are stored in the Deleted records folder the Recycle Bin the Local folder 55 / 60 Supported Approval Process Actions are (Select 2) Email Alerts Outbound Messages Delete records 56 / 60 In Data Loader Import and Export of records is done via xlsx files CSV files CSV and xlsx files 57 / 60 Salesforce supports mass deletion for the following objects records (select 3) Price book Opportunity Product Account Case 58 / 60 Using Data Export Service. Export can be scheduled Daily or weekly Daily or monthly weekly or monthly 59 / 60 Each Case escalation rule entry can have up to 3 escalation actions 10 escalation actions 5 escalation actions 60 / 60 Hierarchical Relationships are only available on the Case object on the Account and Contact objects on the User object Your score is The average score is 80% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Share this:TwitterFacebook
