0 Salesforce Advanced Administrator Certification - Cloud Applications 1 / 16 True or false, A case can be created from a chat? True False 2 / 16 Accept Case Button allows agents to Accept one or more cases from a web-to-case Accept one or more cases from a email-to-case Accept one or more cases from a list view 3 / 16 An entitlement process is List of instructions to help customer A collection of solution User can add to Case record A collection of milestones that forms a response timeline 4 / 16 True or false, Web‐to‐Case have native functionality to filter spam True False 5 / 16 True or false, Emails can be sent for approval via the Submit for Approval button True False 6 / 16 From the next list, select 3 features of the Service Cloud Console in Lightning experience Custom Component Chat Interaction Log Footer Widget Push Notifications 7 / 16 True or false, Web-to-Case support attachments False True 8 / 16 The Milestone Action Categories are? (3 answers ) Completed Success Violation Not-Completed Waring 9 / 16 In Setup, Entitlements can be enabled in Sales Settings Company Settings Entitlement Settings 10 / 16 Entitlements can be associated with? Accounts, User, Lead, and Service Contracts Accounts, User, Lead, and Opportunity Accounts, Assets, Contacts, and Service Contracts 11 / 16 A feed item can be marked : Read only or Edit View or No access Public or Private 12 / 16 For Chatter Questions user can : (2 answers ) Vote Change the order of answers Select best answer Delete answer 13 / 16 Start Conversation button is available in Person Account, Case, Lead, and Opportunity Person Account, Account, Lead, and Opportunity Account, Case, Lead, and User 14 / 16 From the next list, select 3 of Service Cloud supporting customer interaction features Sales Console Email-to-Case Web-to-Lead Case Feed Omni-Channel 15 / 16 How many Web-to-Case can be generated per day? 10,000 5,000 100,000 16 / 16 What elements are represented in service contracts? (3 answers ) Warranties Subscriptions Service-Level Agreements Price Your score is The average score is 0% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Share this:TwitterFacebook
