3 Salesforce Administrator Certification – Practice Exam 3 1 / 60 True or false, Custom fields cannot be deleted False True 2 / 60 Cases can be created from email, web, chat, or report. Report, web, chat, or phone. email, web, chat, or phone. 3 / 60 True or false, Standard fields can be deleted True False 4 / 60 The following updates appear on the Home page Assistant section: (Select 3) Leads assigned to you today Leads assigned to you this week Opportunities with no activity in 30 days Opportunities with overdue tasks Opportunities with no activity in 10 days 5 / 60 In a summary report type Up to 3 levels of grouping can be used Up to 5 levels of grouping can be used Up to 10 levels of grouping can be used 6 / 60 Each Case Auto-Response Rules can have multiple rule entries. can have one rule entrie. can have maximum of 3 rule entries. 7 / 60 Select 3 Types of Formula Fields Date Text URL Number Id 8 / 60 Dialer users with the voicemail drop feature can store up to 20 prerecorded voicemail messages. 15 prerecorded voicemail messages 10 prerecorded voicemail messages. 9 / 60 The ID field is not displayed on the record detail page, but the ID can be found in the record settings page can be found in the user records page can be found in the URL 10 / 60 Using Sales Dialer Users can store up to 20 voicemail messages store up to 50 voicemail messages store up to 100 voicemail messages 11 / 60 Which answer is NOT Product Schedules option? A sale schedule A quantity schedule A revenue schedule 12 / 60 The ID size is Just 18-charactercase-insensitive Just 15-charactercase-sensitive 15-charactercase-sensitive Or 18-charactercase-insensitive 13 / 60 Report data(Records) can be exported in Just in XLS format CSV or XLS format Just in CSV format 14 / 60 Custom fields cannot be deleted if they are used in report they are reference in a formula field they have data 15 / 60 Hierarchical Relationships are only available on the User object on the Case object on the Account and Contact objects 16 / 60 Case can have Only 2 'Auto-Response Rules' active at a time Only 1 'Auto-Response Rules' active at a time multiple 'Auto-Response Rules' active at a time 17 / 60 True or false, Salesforce records can be viewed from Microsoft Outlook? False True 18 / 60 Which automation Tool can Post to Chatter? Process Builder and Workflow Process Builder and Flows Builder Workflow and Flows Builder 19 / 60 Flow interviews can be? (select 2) deleted paused resumed. 20 / 60 In Data Loader Import and Export of records is done via CSV and xlsx files CSV files xlsx files 21 / 60 A product record can be added to an Opportunity, Quote, Order, or Service Contract an Account, Contact, Order, or Service Contract an Sale, Order item, Order, or Service Contract 22 / 60 Which automation Tool can Delete records Process Builder Workflow Flows Builder 23 / 60 Roll-up summary fields are defined on the child object Not on the master object the master object Not on the child object the master object or the child object 24 / 60 Which Case Collaboration tools are available for the Users? select 3 Case Builder Case Screan Case Comments Case Emails Case Feed 25 / 60 ID Field in Record is a globally unique, read-write field, and assigned to Standard objects globally unique, read-only field, and assigned to Standard objects globally unique, read-only field, and assigned to every object 26 / 60 A flow can be created by in Flows page in Setup by clicking on the New Flow Button in Flows page from app launcher by clicking on the New Flow Button in Flows page from User record page by clicking on the New Flow Button 27 / 60 How many Custom Opportunity Split Types can be defined? 6 3 10 28 / 60 Making fields required is Object Validation Rules Field Validation Rules System Validation Rules 29 / 60 standard Salesforce license currently include 500 Chatter External licenses. 5000 Chatter External licenses. 100 Chatter External licenses 30 / 60 Which object records can be added to a campaign as a ‘Member’? Leads, contacts, or accounts Leads, user, or accounts User, contacts, or accounts 31 / 60 Validation rules based on the REGEX formula function can be used to hidden input value concatenate inputs enforce formatting of input 32 / 60 Name Field can be Text field Auto-Number Or Text field Number 33 / 60 Standard Salesforce license include 1,000 Chatter Free licenses 5,000 Chatter Free licenses 50,000 Chatter Free licenses 34 / 60 Case Macro actions include Replace field values Create user Create report 35 / 60 Which one is NOT data-type for custom field Formula Geolocation Credit-Card information 36 / 60 Each Case escalation rule entry can have up to 10 escalation actions 5 escalation actions 3 escalation actions 37 / 60 A Big Deal Alert can be created from Company informations page the Big Deal Alert page in Setup the Big Deal Alert list page 38 / 60 In the Case feed, Emails can be sent to customers using the ‘Email’ button action ‘Email’ send action ‘Email’ quick action 39 / 60 Reduction Order is used to (Select 3 options) Change the currency of the total Add new item to the order Cancel the order For the return Reduction in order quantity 40 / 60 Data Loader can be used to add, update, delete, or export records just export records just add, and update records 41 / 60 Using Data Export Service. Export can be scheduled Daily or monthly Daily or weekly weekly or monthly 42 / 60 Lightning Sync can be configured to sync contacts and events between Gmail and Salesforce Outlook and Salesforce Linkedin and Salesforce 43 / 60 Which automation Tool can update any record? Flows Builder Process Builder Workflow and Flows Builder 44 / 60 Case Feed Item can be marked public or private marked read only or read/write marked view or read/write 45 / 60 Which Type is not Salesforce Business Processes? Case process Lead process Support process 46 / 60 A Campaign Member can be related to either a User or a Contact a Lead or a Contact a Lead or a User 47 / 60 Deleted records are stored in the Recycle Bin the Deleted records folder the Local folder 48 / 60 Account teams is available in both Salesforce Classic and Lightning Experience only in Lightning Experience only in Salesforce Classic 49 / 60 The running instance of a flow is called a ‘flow run’ a ‘flow execution’ a ‘flow interview’ 50 / 60 A Pricebook is a Salesforce object that stores the list of prices that stores the set of products and their associate prices that stores one product and the associate prices 51 / 60 Which of the next options are Report Formats Tabular, Summary, Matrix, and Hierarchical Tabular, Summary, Matrix, and Joined Tabular, Summary, Hierarchical, and Joined 52 / 60 Select 3 AppExchange Solutions Unmanaged Packages Premium Packages Managed Packages Apps, Flows & Community Templates Silver packages 53 / 60 Which Chatter-specific licenses are offered by Salesforce? Chatter External, Chatter Free, and Chatter Only Chatter User, Chatter Free, and Chatter Only Chatter External, Chatter Free, and Chatter Internal 54 / 60 Supported Approval Process Actions are (Select 2) Outbound Messages Email Alerts Delete records 55 / 60 How many duplicate cases can be merged to create a master case record? 2 5 3 56 / 60 Salesforce supports mass deletion for the following objects records (select 3) Account Opportunity Case Price book Product 57 / 60 True or false, The Mass Transfer tool does NOT support all standard objects False True 58 / 60 Individual calendars can be read-only or public shared or hidden private or public 59 / 60 How Case can be created? Manual Creation, CSV-to-Case, Web-to-Case Manual Creation, Email-to-Case, Web-to-Case Manual Creation, Excel-to-Case, Web-to-Case 60 / 60 True or false, Campaign Member records can be added to Salesforce using Import Wizard? 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