3 Salesforce Administrator Certification – Practice Exam 3 1 / 60 How many Custom Opportunity Split Types can be defined? 6 10 3 2 / 60 Report data(Records) can be exported in CSV or XLS format Just in XLS format Just in CSV format 3 / 60 The ID size is Just 15-charactercase-sensitive Just 18-charactercase-insensitive 15-charactercase-sensitive Or 18-charactercase-insensitive 4 / 60 Deleted records are stored in the Local folder the Recycle Bin the Deleted records folder 5 / 60 Supported Approval Process Actions are (Select 2) Delete records Email Alerts Outbound Messages 6 / 60 Select 3 Types of Formula Fields Date URL Text Number Id 7 / 60 How Case can be created? Manual Creation, Email-to-Case, Web-to-Case Manual Creation, Excel-to-Case, Web-to-Case Manual Creation, CSV-to-Case, Web-to-Case 8 / 60 Flow interviews can be? (select 2) resumed. deleted paused 9 / 60 Which one is NOT data-type for custom field Geolocation Credit-Card information Formula 10 / 60 A Campaign Member can be related to either a User or a Contact a Lead or a User a Lead or a Contact 11 / 60 True or false, Standard fields can be deleted True False 12 / 60 Lightning Sync can be configured to sync contacts and events between Outlook and Salesforce Gmail and Salesforce Linkedin and Salesforce 13 / 60 In Data Loader Import and Export of records is done via CSV files xlsx files CSV and xlsx files 14 / 60 Each Case Auto-Response Rules can have maximum of 3 rule entries. can have multiple rule entries. can have one rule entrie. 15 / 60 Which automation Tool can Post to Chatter? Process Builder and Workflow Workflow and Flows Builder Process Builder and Flows Builder 16 / 60 Account teams is available only in Salesforce Classic only in Lightning Experience in both Salesforce Classic and Lightning Experience 17 / 60 Case can have multiple 'Auto-Response Rules' active at a time Only 2 'Auto-Response Rules' active at a time Only 1 'Auto-Response Rules' active at a time 18 / 60 Validation rules based on the REGEX formula function can be used to enforce formatting of input hidden input value concatenate inputs 19 / 60 Which Chatter-specific licenses are offered by Salesforce? Chatter External, Chatter Free, and Chatter Only Chatter External, Chatter Free, and Chatter Internal Chatter User, Chatter Free, and Chatter Only 20 / 60 Which Type is not Salesforce Business Processes? Case process Support process Lead process 21 / 60 Hierarchical Relationships are only available on the User object on the Case object on the Account and Contact objects 22 / 60 In the Case feed, Emails can be sent to customers using the ‘Email’ quick action ‘Email’ send action ‘Email’ button action 23 / 60 Select 3 AppExchange Solutions Apps, Flows & Community Templates Unmanaged Packages Premium Packages Silver packages Managed Packages 24 / 60 A Big Deal Alert can be created from the Big Deal Alert page in Setup the Big Deal Alert list page Company informations page 25 / 60 Case Macro actions include Create user Create report Replace field values 26 / 60 Data Loader can be used to just add, and update records add, update, delete, or export records just export records 27 / 60 Standard Salesforce license include 5,000 Chatter Free licenses 1,000 Chatter Free licenses 50,000 Chatter Free licenses 28 / 60 True or false, Campaign Member records can be added to Salesforce using Import Wizard? False True 29 / 60 How many duplicate cases can be merged to create a master case record? 5 3 2 30 / 60 Dialer users with the voicemail drop feature can store up to 20 prerecorded voicemail messages. 15 prerecorded voicemail messages 10 prerecorded voicemail messages. 31 / 60 ID Field in Record is a globally unique, read-only field, and assigned to Standard objects globally unique, read-only field, and assigned to every object globally unique, read-write field, and assigned to Standard objects 32 / 60 Case Feed Item can be marked read only or read/write marked view or read/write marked public or private 33 / 60 True or false, Custom fields cannot be deleted False True 34 / 60 A Pricebook is a Salesforce object that stores one product and the associate prices that stores the set of products and their associate prices that stores the list of prices 35 / 60 standard Salesforce license currently include 500 Chatter External licenses. 100 Chatter External licenses 5000 Chatter External licenses. 36 / 60 Using Data Export Service. Export can be scheduled Daily or weekly weekly or monthly Daily or monthly 37 / 60 A flow can be created by in Flows page from app launcher by clicking on the New Flow Button in Flows page in Setup by clicking on the New Flow Button in Flows page from User record page by clicking on the New Flow Button 38 / 60 Roll-up summary fields are defined on the child object Not on the master object the master object or the child object the master object Not on the child object 39 / 60 Cases can be created from email, web, chat, or phone. Report, web, chat, or phone. email, web, chat, or report. 40 / 60 Which automation Tool can Delete records Workflow Flows Builder Process Builder 41 / 60 Which of the next options are Report Formats Tabular, Summary, Matrix, and Hierarchical Tabular, Summary, Hierarchical, and Joined Tabular, Summary, Matrix, and Joined 42 / 60 Each Case escalation rule entry can have up to 3 escalation actions 5 escalation actions 10 escalation actions 43 / 60 Which Case Collaboration tools are available for the Users? select 3 Case Comments Case Builder Case Feed Case Emails Case Screan 44 / 60 Salesforce supports mass deletion for the following objects records (select 3) Account Product Case Opportunity Price book 45 / 60 A product record can be added to an Sale, Order item, Order, or Service Contract an Opportunity, Quote, Order, or Service Contract an Account, Contact, Order, or Service Contract 46 / 60 True or false, The Mass Transfer tool does NOT support all standard objects True False 47 / 60 Individual calendars can be read-only or public private or public shared or hidden 48 / 60 Which object records can be added to a campaign as a ‘Member’? Leads, user, or accounts User, contacts, or accounts Leads, contacts, or accounts 49 / 60 Name Field can be Auto-Number Or Text field Number Text field 50 / 60 The following updates appear on the Home page Assistant section: (Select 3) Leads assigned to you today Opportunities with no activity in 10 days Leads assigned to you this week Opportunities with overdue tasks Opportunities with no activity in 30 days 51 / 60 The running instance of a flow is called a ‘flow run’ a ‘flow execution’ a ‘flow interview’ 52 / 60 Reduction Order is used to (Select 3 options) For the return Cancel the order Add new item to the order Change the currency of the total Reduction in order quantity 53 / 60 The ID field is not displayed on the record detail page, but the ID can be found in the record settings page can be found in the URL can be found in the user records page 54 / 60 Custom fields cannot be deleted if they have data they are used in report they are reference in a formula field 55 / 60 Which automation Tool can update any record? Process Builder Workflow and Flows Builder Flows Builder 56 / 60 Which answer is NOT Product Schedules option? A revenue schedule A sale schedule A quantity schedule 57 / 60 Using Sales Dialer Users can store up to 50 voicemail messages store up to 100 voicemail messages store up to 20 voicemail messages 58 / 60 True or false, Salesforce records can be viewed from Microsoft Outlook? False True 59 / 60 In a summary report type Up to 3 levels of grouping can be used Up to 10 levels of grouping can be used Up to 5 levels of grouping can be used 60 / 60 Making fields required is System Validation Rules Field Validation Rules Object Validation Rules Your score is The average score is 80% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Share this:TwitterFacebook
