3 Salesforce Administrator Certification – Practice Exam 3 1 / 60 Which Type is not Salesforce Business Processes? Case process Lead process Support process 2 / 60 Validation rules based on the REGEX formula function can be used to concatenate inputs enforce formatting of input hidden input value 3 / 60 Using Sales Dialer Users can store up to 100 voicemail messages store up to 50 voicemail messages store up to 20 voicemail messages 4 / 60 Reduction Order is used to (Select 3 options) Change the currency of the total Reduction in order quantity Cancel the order Add new item to the order For the return 5 / 60 A flow can be created by in Flows page from User record page by clicking on the New Flow Button in Flows page from app launcher by clicking on the New Flow Button in Flows page in Setup by clicking on the New Flow Button 6 / 60 True or false, Salesforce records can be viewed from Microsoft Outlook? False True 7 / 60 Each Case Auto-Response Rules can have maximum of 3 rule entries. can have multiple rule entries. can have one rule entrie. 8 / 60 Which one is NOT data-type for custom field Credit-Card information Geolocation Formula 9 / 60 Cases can be created from Report, web, chat, or phone. email, web, chat, or phone. email, web, chat, or report. 10 / 60 Roll-up summary fields are defined on the master object or the child object the master object Not on the child object the child object Not on the master object 11 / 60 Which answer is NOT Product Schedules option? A quantity schedule A sale schedule A revenue schedule 12 / 60 How Case can be created? Manual Creation, Email-to-Case, Web-to-Case Manual Creation, Excel-to-Case, Web-to-Case Manual Creation, CSV-to-Case, Web-to-Case 13 / 60 Standard Salesforce license include 1,000 Chatter Free licenses 50,000 Chatter Free licenses 5,000 Chatter Free licenses 14 / 60 Flow interviews can be? (select 2) resumed. paused deleted 15 / 60 Data Loader can be used to add, update, delete, or export records just add, and update records just export records 16 / 60 How many duplicate cases can be merged to create a master case record? 3 2 5 17 / 60 Case can have Only 1 'Auto-Response Rules' active at a time multiple 'Auto-Response Rules' active at a time Only 2 'Auto-Response Rules' active at a time 18 / 60 Dialer users with the voicemail drop feature can store up to 20 prerecorded voicemail messages. 10 prerecorded voicemail messages. 15 prerecorded voicemail messages 19 / 60 Which automation Tool can Delete records Flows Builder Process Builder Workflow 20 / 60 Supported Approval Process Actions are (Select 2) Email Alerts Delete records Outbound Messages 21 / 60 ID Field in Record is a globally unique, read-only field, and assigned to Standard objects globally unique, read-only field, and assigned to every object globally unique, read-write field, and assigned to Standard objects 22 / 60 A Campaign Member can be related to either a User or a Contact a Lead or a User a Lead or a Contact 23 / 60 The running instance of a flow is called a ‘flow execution’ a ‘flow interview’ a ‘flow run’ 24 / 60 In Data Loader Import and Export of records is done via CSV files xlsx files CSV and xlsx files 25 / 60 Which object records can be added to a campaign as a ‘Member’? User, contacts, or accounts Leads, contacts, or accounts Leads, user, or accounts 26 / 60 The ID field is not displayed on the record detail page, but the ID can be found in the URL can be found in the user records page can be found in the record settings page 27 / 60 A product record can be added to an Account, Contact, Order, or Service Contract an Sale, Order item, Order, or Service Contract an Opportunity, Quote, Order, or Service Contract 28 / 60 Custom fields cannot be deleted if they have data they are reference in a formula field they are used in report 29 / 60 Which Case Collaboration tools are available for the Users? select 3 Case Comments Case Builder Case Emails Case Screan Case Feed 30 / 60 Account teams is available only in Salesforce Classic in both Salesforce Classic and Lightning Experience only in Lightning Experience 31 / 60 A Big Deal Alert can be created from the Big Deal Alert list page Company informations page the Big Deal Alert page in Setup 32 / 60 Individual calendars can be read-only or public private or public shared or hidden 33 / 60 Salesforce supports mass deletion for the following objects records (select 3) Account Price book Product Case Opportunity 34 / 60 Which Chatter-specific licenses are offered by Salesforce? Chatter User, Chatter Free, and Chatter Only Chatter External, Chatter Free, and Chatter Only Chatter External, Chatter Free, and Chatter Internal 35 / 60 True or false, Custom fields cannot be deleted True False 36 / 60 Hierarchical Relationships are only available on the Case object on the User object on the Account and Contact objects 37 / 60 Select 3 Types of Formula Fields Number URL Text Date Id 38 / 60 The following updates appear on the Home page Assistant section: (Select 3) Opportunities with overdue tasks Leads assigned to you this week Leads assigned to you today Opportunities with no activity in 10 days Opportunities with no activity in 30 days 39 / 60 Lightning Sync can be configured to sync contacts and events between Gmail and Salesforce Linkedin and Salesforce Outlook and Salesforce 40 / 60 In a summary report type Up to 10 levels of grouping can be used Up to 5 levels of grouping can be used Up to 3 levels of grouping can be used 41 / 60 Report data(Records) can be exported in CSV or XLS format Just in CSV format Just in XLS format 42 / 60 Case Feed Item can be marked public or private marked view or read/write marked read only or read/write 43 / 60 standard Salesforce license currently include 500 Chatter External licenses. 5000 Chatter External licenses. 100 Chatter External licenses 44 / 60 Making fields required is Field Validation Rules Object Validation Rules System Validation Rules 45 / 60 True or false, The Mass Transfer tool does NOT support all standard objects True False 46 / 60 Using Data Export Service. Export can be scheduled Daily or monthly Daily or weekly weekly or monthly 47 / 60 Case Macro actions include Create report Replace field values Create user 48 / 60 True or false, Campaign Member records can be added to Salesforce using Import Wizard? False True 49 / 60 How many Custom Opportunity Split Types can be defined? 10 6 3 50 / 60 Which automation Tool can Post to Chatter? Process Builder and Flows Builder Workflow and Flows Builder Process Builder and Workflow 51 / 60 The ID size is 15-charactercase-sensitive Or 18-charactercase-insensitive Just 15-charactercase-sensitive Just 18-charactercase-insensitive 52 / 60 A Pricebook is a Salesforce object that stores the list of prices that stores one product and the associate prices that stores the set of products and their associate prices 53 / 60 True or false, Standard fields can be deleted False True 54 / 60 In the Case feed, Emails can be sent to customers using the ‘Email’ button action ‘Email’ quick action ‘Email’ send action 55 / 60 Which of the next options are Report Formats Tabular, Summary, Matrix, and Hierarchical Tabular, Summary, Matrix, and Joined Tabular, Summary, Hierarchical, and Joined 56 / 60 Deleted records are stored in the Deleted records folder the Local folder the Recycle Bin 57 / 60 Which automation Tool can update any record? Process Builder Flows Builder Workflow and Flows Builder 58 / 60 Name Field can be Number Auto-Number Or Text field Text field 59 / 60 Select 3 AppExchange Solutions Silver packages Unmanaged Packages Managed Packages Apps, Flows & Community Templates Premium Packages 60 / 60 Each Case escalation rule entry can have up to 3 escalation actions 10 escalation actions 5 escalation actions Your score is The average score is 80% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Share this:TwitterFacebook
