3 Salesforce Administrator Certification – Practice Exam 3 1 / 60 Which automation Tool can Post to Chatter? Workflow and Flows Builder Process Builder and Flows Builder Process Builder and Workflow 2 / 60 Cases can be created from email, web, chat, or report. email, web, chat, or phone. Report, web, chat, or phone. 3 / 60 Dialer users with the voicemail drop feature can store up to 20 prerecorded voicemail messages. 15 prerecorded voicemail messages 10 prerecorded voicemail messages. 4 / 60 Which of the next options are Report Formats Tabular, Summary, Matrix, and Hierarchical Tabular, Summary, Hierarchical, and Joined Tabular, Summary, Matrix, and Joined 5 / 60 True or false, Standard fields can be deleted True False 6 / 60 Using Data Export Service. Export can be scheduled Daily or monthly weekly or monthly Daily or weekly 7 / 60 A product record can be added to an Sale, Order item, Order, or Service Contract an Account, Contact, Order, or Service Contract an Opportunity, Quote, Order, or Service Contract 8 / 60 Account teams is available only in Lightning Experience in both Salesforce Classic and Lightning Experience only in Salesforce Classic 9 / 60 Report data(Records) can be exported in Just in CSV format CSV or XLS format Just in XLS format 10 / 60 Which automation Tool can update any record? Workflow and Flows Builder Process Builder Flows Builder 11 / 60 In a summary report type Up to 3 levels of grouping can be used Up to 5 levels of grouping can be used Up to 10 levels of grouping can be used 12 / 60 Standard Salesforce license include 50,000 Chatter Free licenses 5,000 Chatter Free licenses 1,000 Chatter Free licenses 13 / 60 Salesforce supports mass deletion for the following objects records (select 3) Case Opportunity Product Account Price book 14 / 60 How many duplicate cases can be merged to create a master case record? 3 2 5 15 / 60 True or false, Custom fields cannot be deleted True False 16 / 60 Which automation Tool can Delete records Workflow Process Builder Flows Builder 17 / 60 Validation rules based on the REGEX formula function can be used to concatenate inputs enforce formatting of input hidden input value 18 / 60 Deleted records are stored in the Recycle Bin the Deleted records folder the Local folder 19 / 60 In the Case feed, Emails can be sent to customers using the ‘Email’ button action ‘Email’ send action ‘Email’ quick action 20 / 60 How Case can be created? Manual Creation, Excel-to-Case, Web-to-Case Manual Creation, CSV-to-Case, Web-to-Case Manual Creation, Email-to-Case, Web-to-Case 21 / 60 Lightning Sync can be configured to sync contacts and events between Gmail and Salesforce Linkedin and Salesforce Outlook and Salesforce 22 / 60 True or false, Salesforce records can be viewed from Microsoft Outlook? True False 23 / 60 A Big Deal Alert can be created from Company informations page the Big Deal Alert list page the Big Deal Alert page in Setup 24 / 60 Hierarchical Relationships are only available on the Case object on the User object on the Account and Contact objects 25 / 60 Data Loader can be used to add, update, delete, or export records just add, and update records just export records 26 / 60 A flow can be created by in Flows page in Setup by clicking on the New Flow Button in Flows page from User record page by clicking on the New Flow Button in Flows page from app launcher by clicking on the New Flow Button 27 / 60 Flow interviews can be? (select 2) resumed. deleted paused 28 / 60 The ID size is 15-charactercase-sensitive Or 18-charactercase-insensitive Just 18-charactercase-insensitive Just 15-charactercase-sensitive 29 / 60 Using Sales Dialer Users can store up to 50 voicemail messages store up to 20 voicemail messages store up to 100 voicemail messages 30 / 60 Roll-up summary fields are defined on the master object or the child object the child object Not on the master object the master object Not on the child object 31 / 60 Reduction Order is used to (Select 3 options) Add new item to the order For the return Change the currency of the total Cancel the order Reduction in order quantity 32 / 60 Custom fields cannot be deleted if they are used in report they have data they are reference in a formula field 33 / 60 A Campaign Member can be related to either a Lead or a Contact a Lead or a User a User or a Contact 34 / 60 Name Field can be Text field Number Auto-Number Or Text field 35 / 60 How many Custom Opportunity Split Types can be defined? 6 3 10 36 / 60 Making fields required is System Validation Rules Field Validation Rules Object Validation Rules 37 / 60 True or false, Campaign Member records can be added to Salesforce using Import Wizard? False True 38 / 60 In Data Loader Import and Export of records is done via CSV and xlsx files CSV files xlsx files 39 / 60 Each Case Auto-Response Rules can have multiple rule entries. can have one rule entrie. can have maximum of 3 rule entries. 40 / 60 Which one is NOT data-type for custom field Formula Credit-Card information Geolocation 41 / 60 Case Macro actions include Create report Replace field values Create user 42 / 60 Select 3 AppExchange Solutions Managed Packages Silver packages Unmanaged Packages Apps, Flows & Community Templates Premium Packages 43 / 60 Which object records can be added to a campaign as a ‘Member’? Leads, contacts, or accounts User, contacts, or accounts Leads, user, or accounts 44 / 60 Select 3 Types of Formula Fields Number Id URL Text Date 45 / 60 Which Chatter-specific licenses are offered by Salesforce? Chatter External, Chatter Free, and Chatter Only Chatter User, Chatter Free, and Chatter Only Chatter External, Chatter Free, and Chatter Internal 46 / 60 Which Type is not Salesforce Business Processes? Support process Lead process Case process 47 / 60 ID Field in Record is a globally unique, read-only field, and assigned to Standard objects globally unique, read-write field, and assigned to Standard objects globally unique, read-only field, and assigned to every object 48 / 60 The ID field is not displayed on the record detail page, but the ID can be found in the record settings page can be found in the URL can be found in the user records page 49 / 60 The running instance of a flow is called a ‘flow run’ a ‘flow execution’ a ‘flow interview’ 50 / 60 standard Salesforce license currently include 100 Chatter External licenses 500 Chatter External licenses. 5000 Chatter External licenses. 51 / 60 True or false, The Mass Transfer tool does NOT support all standard objects True False 52 / 60 Supported Approval Process Actions are (Select 2) Outbound Messages Delete records Email Alerts 53 / 60 Individual calendars can be private or public shared or hidden read-only or public 54 / 60 The following updates appear on the Home page Assistant section: (Select 3) Opportunities with no activity in 10 days Opportunities with overdue tasks Leads assigned to you this week Opportunities with no activity in 30 days Leads assigned to you today 55 / 60 Each Case escalation rule entry can have up to 10 escalation actions 3 escalation actions 5 escalation actions 56 / 60 Which Case Collaboration tools are available for the Users? select 3 Case Screan Case Builder Case Feed Case Comments Case Emails 57 / 60 Which answer is NOT Product Schedules option? A sale schedule A revenue schedule A quantity schedule 58 / 60 A Pricebook is a Salesforce object that stores one product and the associate prices that stores the list of prices that stores the set of products and their associate prices 59 / 60 Case can have Only 2 'Auto-Response Rules' active at a time Only 1 'Auto-Response Rules' active at a time multiple 'Auto-Response Rules' active at a time 60 / 60 Case Feed Item can be marked view or read/write marked read only or read/write marked public or private Your score is The average score is 80% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Share this:TwitterFacebook
