0 Salesforce Advanced Administrator Certification - Cloud Applications 1 / 16 An entitlement process is A collection of milestones that forms a response timeline A collection of solution User can add to Case record List of instructions to help customer 2 / 16 From the next list, select 3 features of the Service Cloud Console in Lightning experience Chat Custom Component Push Notifications Interaction Log Footer Widget 3 / 16 Accept Case Button allows agents to Accept one or more cases from a list view Accept one or more cases from a web-to-case Accept one or more cases from a email-to-case 4 / 16 How many Web-to-Case can be generated per day? 10,000 5,000 100,000 5 / 16 The Milestone Action Categories are? (3 answers ) Not-Completed Success Waring Completed Violation 6 / 16 For Chatter Questions user can : (2 answers ) Vote Change the order of answers Select best answer Delete answer 7 / 16 In Setup, Entitlements can be enabled in Entitlement Settings Company Settings Sales Settings 8 / 16 True or false, Web‐to‐Case have native functionality to filter spam False True 9 / 16 True or false, Emails can be sent for approval via the Submit for Approval button False True 10 / 16 What elements are represented in service contracts? (3 answers ) Warranties Price Subscriptions Service-Level Agreements 11 / 16 A feed item can be marked : Public or Private Read only or Edit View or No access 12 / 16 Entitlements can be associated with? Accounts, User, Lead, and Opportunity Accounts, User, Lead, and Service Contracts Accounts, Assets, Contacts, and Service Contracts 13 / 16 True or false, A case can be created from a chat? True False 14 / 16 Start Conversation button is available in Person Account, Account, Lead, and Opportunity Account, Case, Lead, and User Person Account, Case, Lead, and Opportunity 15 / 16 From the next list, select 3 of Service Cloud supporting customer interaction features Sales Console Omni-Channel Email-to-Case Case Feed Web-to-Lead 16 / 16 True or false, Web-to-Case support attachments True False Your score is The average score is 0% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Share this:TwitterFacebook
