0 Salesforce Advanced Administrator Certification - Cloud Applications 1 / 16 Accept Case Button allows agents to Accept one or more cases from a email-to-case Accept one or more cases from a web-to-case Accept one or more cases from a list view 2 / 16 True or false, Web‐to‐Case have native functionality to filter spam False True 3 / 16 From the next list, select 3 of Service Cloud supporting customer interaction features Omni-Channel Web-to-Lead Sales Console Case Feed Email-to-Case 4 / 16 An entitlement process is List of instructions to help customer A collection of solution User can add to Case record A collection of milestones that forms a response timeline 5 / 16 True or false, Emails can be sent for approval via the Submit for Approval button True False 6 / 16 What elements are represented in service contracts? (3 answers ) Warranties Price Subscriptions Service-Level Agreements 7 / 16 In Setup, Entitlements can be enabled in Company Settings Sales Settings Entitlement Settings 8 / 16 The Milestone Action Categories are? (3 answers ) Not-Completed Success Violation Completed Waring 9 / 16 From the next list, select 3 features of the Service Cloud Console in Lightning experience Footer Widget Interaction Log Push Notifications Custom Component Chat 10 / 16 Start Conversation button is available in Person Account, Account, Lead, and Opportunity Person Account, Case, Lead, and Opportunity Account, Case, Lead, and User 11 / 16 For Chatter Questions user can : (2 answers ) Delete answer Select best answer Vote Change the order of answers 12 / 16 Entitlements can be associated with? Accounts, Assets, Contacts, and Service Contracts Accounts, User, Lead, and Service Contracts Accounts, User, Lead, and Opportunity 13 / 16 True or false, A case can be created from a chat? True False 14 / 16 A feed item can be marked : Read only or Edit Public or Private View or No access 15 / 16 How many Web-to-Case can be generated per day? 100,000 10,000 5,000 16 / 16 True or false, Web-to-Case support attachments True False Your score is The average score is 0% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Share this:TwitterFacebook
