0 Salesforce Advanced Administrator Certification - Cloud Applications 1 / 16 From the next list, select 3 features of the Service Cloud Console in Lightning experience Interaction Log Chat Custom Component Push Notifications Footer Widget 2 / 16 True or false, Web-to-Case support attachments True False 3 / 16 Accept Case Button allows agents to Accept one or more cases from a list view Accept one or more cases from a email-to-case Accept one or more cases from a web-to-case 4 / 16 A feed item can be marked : View or No access Public or Private Read only or Edit 5 / 16 Start Conversation button is available in Account, Case, Lead, and User Person Account, Case, Lead, and Opportunity Person Account, Account, Lead, and Opportunity 6 / 16 True or false, A case can be created from a chat? True False 7 / 16 True or false, Web‐to‐Case have native functionality to filter spam False True 8 / 16 In Setup, Entitlements can be enabled in Entitlement Settings Company Settings Sales Settings 9 / 16 The Milestone Action Categories are? (3 answers ) Completed Waring Success Not-Completed Violation 10 / 16 For Chatter Questions user can : (2 answers ) Delete answer Change the order of answers Vote Select best answer 11 / 16 How many Web-to-Case can be generated per day? 10,000 5,000 100,000 12 / 16 What elements are represented in service contracts? (3 answers ) Price Subscriptions Warranties Service-Level Agreements 13 / 16 Entitlements can be associated with? Accounts, User, Lead, and Service Contracts Accounts, User, Lead, and Opportunity Accounts, Assets, Contacts, and Service Contracts 14 / 16 True or false, Emails can be sent for approval via the Submit for Approval button False True 15 / 16 From the next list, select 3 of Service Cloud supporting customer interaction features Case Feed Web-to-Lead Sales Console Email-to-Case Omni-Channel 16 / 16 An entitlement process is A collection of milestones that forms a response timeline List of instructions to help customer A collection of solution User can add to Case record Your score is The average score is 0% LinkedIn Facebook Twitter VKontakte 0% Restart quiz Share this:TwitterFacebook
